Regulations

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, billing, and delivery address. If anything is incorrect in the order confirmation, please contact us immediately via email at keramikblomma@gmail.com

Delivery
Normal delivery time is 3-7 business days if the item is in stock. If the item is not in stock, the normal delivery time is 2-4 weeks/order. If there are delays in delivery (without us having notified you of a longer delivery time), please contact us at the email address: keramikblomma@gmail.com

Prices
All prices in the store are stated in SEK and all prices include 25% VAT.

Right of Withdrawal
When purchasing goods on the website, as a customer, you have a statutory 14-day right of withdrawal that applies from the time you have received an ordered item.

When exercising your right of withdrawal
You must notify us that you wish to withdraw. The notification should be sent to us at keramikblomma@gmail.com. Your message must clearly state your name, address, email address, order number, and which items the return applies to. You should return the products to us immediately and no later than 14 days after the withdrawal notification. You are responsible for return shipping, delivery, and the condition of the products upon return, so the products should be well-packaged and in their original packaging. We reserve the right to deduct an amount corresponding to the depreciation in value compared to the product's original value for used or damaged products from the refund amount.

Complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly delivered upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.

How to make a complaint
Any errors and defects should always be reported to keramikblomma@gmail.com, where you state your name, address, email address, order number, and a description of the error. If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the National Board for Consumer Disputes.

Limitation of Liability
We do not accept responsibility for indirect damages that may arise due to the product. We do not accept responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fires, wars, government decisions, reduced or non-delivery from suppliers. Furthermore, no responsibility is accepted for any changes to products/product characteristics that have been altered by the respective supplier and other factors beyond our control.

Product Information
We do not guarantee that the images accurately reproduce the exact appearance of the products, as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.

Information about Cookies
According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.

Personal Data
By shopping at Keramik blomma in Åkarp, you accept our data protection policy and our processing of your personal data. We protect your personal integrity and do not collect more data than necessary to process your order. We never sell or transfer your data to third parties without legal grounds. Keramik blommor in Åkarp is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers - to tailor marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

What is personal data?
Personal data is all information that can directly or indirectly be attributed to a physical person.

What data do we store?
In order to manage your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation, such as the Accounting Act.

Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns, and similar mailings take place after your consent.

Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and phone number. The information is saved to complete the purchase and to protect the parties against fraud.

Shipping company
To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we collaborate with are: Postnord

Right of Access
You have the right to receive an extract of all information we hold about you. The extract is delivered electronically in a readable format.

Right to Rectification
You have the right to ask us to update incorrect information or complete incomplete information.

Right to be Forgotten
You can request at any time that data concerning you be deleted. There are few exceptions to the right to erasure, such as if it must be retained for us to comply with a legal obligation (e.g., according to the Accounting Act).

Data Protection Officer
The webshop keramikblomma.se is responsible for the storage and processing of personal data in the webshop and ensures that the rules are complied with.
How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The changed terms and conditions are deemed accepted in connection with an order or visit to the website.

Disputes and Choice of Law
In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes (www.arn.se). For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for dispute resolution, see https://ec.europa.eu/consumers.
In the event of a dispute, we follow decisions from the ARN or equivalent dispute resolution bodies. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.